Responsible Gaming
Our Commitment to Responsible Gaming
Gambling Should Be Entertainment
At BitStarz, we believe that online gaming should be an enjoyable form of entertainment only. Gambling is not a way to earn money or solve financial problems. It should never be viewed as a source of income or a substitute for employment. Please gamble only with money you can afford to lose and never chase losses.
Age Verification
BitStarz is only available to individuals who are 18 years of age or older, or above the legal gambling age in your jurisdiction in Australia. We take age verification seriously and reserve the right to request proof of identity from any user. If you are under the legal gambling age, please do not attempt to use our services.
Warning Signs of Problem Gambling
Do you recognise any of the following behaviours in yourself or someone you know? If so, help and support are available:
- Chasing Losses: Returning to gamble to recover money you've lost
- Hiding Gambling: Concealing the amount of time or money spent gambling from family or friends
- Increasing Amounts: Needing to gamble with larger amounts to achieve the same level of excitement
- Failed Control: Making unsuccessful attempts to cut back or stop gambling
- Neglecting Responsibilities: Prioritising gambling over work, study, family, or personal obligations
- Financial Strain: Borrowing money or using credit to gamble
- Mood Swings: Becoming anxious, irritable, or restless when unable to gamble
- Relationship Conflict: Arguments with loved ones about your gambling habits
- Lying About Gambling: Being dishonest with family or friends about your gaming activities
- Using Gambling to Escape: Gambling to cope with stress, anxiety, or negative emotions
Self-Help Tools & Responsible Gaming Features
BitStarz provides a range of tools to help you maintain control of your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
- Loss Limits: Establish limits on your net losses over a specified period
- Reality Checks: Receive regular reminders about how long you've been gaming and how much you've wagered
- Session Limits: Set time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Request permanent closure of your account
To access these tools, please log into your account and visit the Responsible Gaming section, or contact our customer support team for assistance.
Support & Help Services
If you are concerned about your gambling or need support, please reach out to one of the following organisations:
Australia
Gambling Help Online
Free, confidential counselling and support service for problem gambling in Australia
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858
United Kingdom
GamStop
National self-exclusion scheme for UK online gambling
Website: www.gamstop.co.uk
Canada
Responsible Gambling Council
Resources and support for problem gambling in Canada
Website: www.responsiblegambling.org
United States
National Council on Problem Gambling
Confidential helpline and resources for problem gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
Bundeszentrale für gesundheitliche Aufklärung (BZgA)
German health education centre with problem gambling support resources
Website: www.bzga.de
If You Have a Problem, Seek Help Today
Problem gambling is a serious issue that affects individuals and families. If you believe you or someone you know has a gambling problem, please reach out for help immediately. Support services are free, confidential, and available 24/7. Taking the first step towards recovery is a sign of strength.
You are not alone. Help is available.